Privacy policy at teronsiloeoivo.com

How we handle, use, and protect your personal information.

Introduction to our privacy approach

We are committed to handling your personal data responsibly and in line with Australian law. Our privacy policy explains how we collect, use, and protect your information.

Your privacy matters to us. We use your data only for providing services, improving your experience, and meeting compliance requirements.

What personal data we collect

We collect data you provide directly and information gathered automatically when you use our website.

Information you provide directly

• Details from contact forms, such as name and email address.
• Enquiries or feedback you submit to us.
• Preferences you set on our website.
• Responses to surveys or optional questionnaires.
• Any documents you choose to share with us.

Information collected automatically

• Device and browser type used to access our website.
• IP address and general geographic location.
• Pages you visit and actions you take on our site.
• Time and duration of visits to our website.
• Referring site or link that brought you to us.

How we use your data

Your data is used only for providing our services, improving functionality, and ensuring regulatory compliance.

• Respond to your enquiries and requests promptly.
• Arrange and manage consultation appointments.
• Comply with legal and regulatory obligations.
• Monitor website performance and security.
• Improve user experience and site features.
• Send service-related communications if needed.
• Maintain accurate records for compliance.

Our commitment: We safeguard your information and never sell your data to third parties.

When we share your data

We share your data only with service providers or regulators when required for business or compliance reasons.

Our service providers

Partners who support our website, communications, or compliance may access some data as needed to deliver services.

Legal obligations

We may share information if legally required by courts or regulatory bodies.

Anonymous statistics

We use aggregated, anonymised data for site analysis and reporting.

Your rights over your data

You have rights to access, correct, delete, or object to data use. Contact us to submit any requests or questions.

• Request a copy of your personal data.
• Ask for corrections to inaccurate details.
• Request deletion of your data where allowed.
• Request transfer of your data to another provider.
• Object to certain uses of your data.
• Request limits on certain processing.

For all data rights requests, contact us using the details provided on this page.

How we protect your data

We use technical and organisational measures to keep your information secure.

Technical safeguards

• Encryption for sensitive data transmissions.
• Secure servers and access controls.
• Regular security audits and updates.
• Data backups for business continuity.

Organisational measures

• Staff training on privacy and security.
• Internal policies for data handling.
• Regular reviews of data access.
• Processes for responding to security incidents.

How long we keep your data

We retain your personal information only as long as necessary for business, legal, or compliance reasons.

• Account details are deleted after closure.
• Consultation notes are retained for compliance.
• Messages are kept for service records.
• Transaction records follow legal retention timelines.
• Marketing preferences are respected and updated.

You can request deletion of your data at any time, subject to legal requirements.

International data transfers

We store and process your data in Australia, and rarely transfer it internationally.

• Transfers only occur for technical support.
• We use secure data transfer methods.
• Service providers must follow Australian standards.
• You will be notified if international transfers are required.

Cookies and tracking

We use cookies to enhance your experience, analyse site usage, and support core features.

Cookie types used

• Enable basic site functionality and security.
• Help us monitor and improve site performance.
• Remember your settings and preferences.
• Support enhanced site features for you.

You can manage cookies in your browser settings at any time.

Updates to this policy

We may update this policy as laws or our practices change. We encourage you to review it regularly.

• Changes posted on our website.
• We update the effective date at the top of this policy.
• Major changes may be communicated directly.
• Your continued use is acceptance of the updated policy.

Contact us about privacy

Reach out if you have questions about how we handle your data.

teronsiloeoivo

570 Bourke Street, Level 17 & 24, Melbourne, VIC 3000 Australia

Phone: +61 7 4403 7511

Email: content@teronsiloeoivo.com

Policy last updated September 24, 2025.

Effective from September 24, 2025.